Refund policy

Return & Refund Policy

Last Updated: July 2026

At Chicoria.site, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused, unworn, and unwashed.
  • Original tags should remain attached whenever applicable.
  • Products must be returned in their original packaging.
  • Items must not show signs of damage caused by improper use.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Gift cards
  • Final sale items
  • Personalized or customized products
  • Items marked as non-returnable

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please include:

  • Order number
  • Photos of the item
  • Photos of the shipping package

Our team will review your request and provide an appropriate solution.

Refund Process

Once your returned item has been received and inspected, we'll notify you regarding approval.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to our error or a defective product, return shipping costs will be covered by us.

For customer preference returns, return shipping costs may be the responsibility of the customer unless otherwise required by law.

Exchanges

We currently replace defective, damaged, or incorrectly shipped items. Please contact customer support for assistance.

Contact

Email: support@Chicoria.site